Return & Exchange Policy

We hope you love your Petra Savage Jewelry pieces. If for any reason you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery for store credit or exchange.

We do not offer refunds to the original form of payment.

Return Eligibility

To be eligible for a return, items must:

Be returned within 30 days of delivery
Be unworn, unused, and in original condition
Show no signs of wear or damage
Be returned with the original packaging
Include an approved Return Authorization (RA)

Petra Savage Jewelry reserves the right to refuse any return that does not meet these requirements.

How to Request a Return

To request a return, please email sales@petrasavagejewelry.com within 30 days of receiving your order.

Once your return is approved, you will receive a Return Authorization (RA). Please include your RA and order number inside your return package.

Unauthorized returns will not be accepted.

Once a Return Authorization is issued, your return must be shipped within 7 days. Please email us your return tracking information so we can monitor the shipment.

Store Credit & Exchanges

Once your return has been received and inspected, we will notify you by email.

Approved returns will be issued as store credit or an online credit code. Refunds to the original payment method are not offered.

Return Shipping

Customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping service, as Petra Savage Jewelry cannot be responsible for return packages that are lost or damaged in transit.

Damaged or Defective Items

If your jewelry arrives damaged or you believe you have received a defective item, please contact sales@petrasavagejewelry.com within 30 days of delivery.

Please include your order number and clear photographs of the item so our team can review the issue.

Petra Savage Jewelry does not currently offer repair services.

Damage resulting from wear, improper use, or failure to follow our jewelry care recommendations is not considered a product defect.

Personalized Jewelry

Personalized jewelry may require up to 14 business days for processing before shipment.

All personalized jewelry is FINAL SALE and is not eligible for return, exchange, or store credit.

Items Purchased From Other Retailers

Petra Savage Jewelry can only accept returns for merchandise purchased directly from petrasavagejewelry.com.

For pieces purchased through another retailer, boutique, or authorized stockist, please contact the original retailer for assistance.

Lost, Stolen or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery and tracking are managed by the carrier.

If your package is lost, stolen, delayed, or marked as delivered but cannot be located, please contact the carrier directly to initiate a claim. Our team will assist where possible.

Lost-package claims should be initiated within 30 days of shipment or, for packages marked as delivered, within 30 days of the recorded delivery date.

International Orders

International shipping is currently unavailable unless otherwise offered at checkout.

When international shipping is available, customers are responsible for any applicable duties, taxes, customs fees, import charges, or other fees assessed by the destination country.